Frequently Asked Questions
Before getting in touch with any questions you may have, please see the frequently asked questions listed below to check that you're question hasn't already been answered. If you still need some help then please get in touch via the contact form.
Q) Do you ship to .........?
A) Yes, I ship worldwide
Q) When will I receive my order?
A) Items are usually shipped within 1-3 business days and the delivery duration is as follows:
UK: 1-2 business days
EUROPE: 14-28 business days (PLEASE NOTE: COUNTRIES WITHIN THE EU WILL BE SUBJECT TO CUSTOMS TAX)
UNITED STATES & CANADA: 7-28 business days
AUSTRALIA: 14-28 business days
REST OF WORLD: 7-28 business days
Q) When will .............. be back in stock?
A) It wont. All items are unique and one of a kind. I don't replicate previous orders.
Q) What payment methods do you accept?
A) All major cards and PayPal are accepted.
Q) How much does this item cost in USD/CAD/AUD etc etc?
A) You can convert to any currency using this <target="_blank">currency converter
Q) Why are all the sizes small only?/Do you make bigger sizes?
A) No, all items are one of a kind and are small sizes as they as modelled by myself. Most of the pants and tops have a decent stretch throughout so will fit larger sizes-measurements can be seen in the product descriptions.
Q) Are you looking for models?
A) No, it is much more efficient for me to model my designs myself.
Q) Do you take custom requests.
A) No, due to long term health problems resulting from stress I am now limiting my time spent creating garments to a part time basis only and therefore my time will be used working on the clothing for sale on my website only.
Q) Do you accept returns?
A) I will accept returns under the following circumstances
*You email my-little-halo(@)hotmail.co.uk to first let me know you wish to return an item
*You return the good(s) unused within 14 days of receipt, in immaculate condition and well packaged so that the items dont damage in transit
*Only the cost and the goods will be refunded, not the cost of the original postage paid
*You will be responsible for the cost of returning the goods
Q) How do I wash my items?
A) Most items should be handwashed in warm (not hot) water with detergent for delicates. Item's made from thicker leatherette should be wiped clean only.
Q) Do you do collaborations?
Q) I'm a model/ambassador/in a band/about to go on tour, can I have some free stuff in exchange for promoting My Little Halo?